FAQ

What is Psycho-Klinic ?

Psycho-Klinic is a multidisciplinary support space dedicated to emotional and behavioral well-being.

We offer various complementary approaches: individual or couples therapy, behavioral analysis, coaching, graphology, naturopathy, and more.

Who are the services for ?

For anyone wishing to understand themselves better, overcome a difficulty, improve their relationships, or grow personally.

Our services concern:

Adults
Teenagers and children
Couples and families
Support groups
Companies (prevention, communication, stress management, team dynamics)

How does a session take place ?

A session lasts between 45 minutes and 1 hour 30, depending on the service.

It begins with a conversation to understand your needs, followed by a phase of exploration, observation, or guidance, depending on the method chosen.
Each session takes place in a caring and non-judgmental environment, always respecting your personal rhythm.

Consultations are conducted online, via WhatsApp, Discord, or any other secure videoconferencing platform.

In-person appointments may also be available depending on location and availability.

Where do consultations take place ?

Do I need to install anything for online sessions ?

No. You only need a stable internet connection and the app used for the session (e.g., WhatsApp).

A link or invitation will be sent to you before each appointment.

Which payment methods are accepted ?

Payments are made in advance, by bank transfer or PayPal.

Your appointment is confirmed once payment has been received.

What is your cancellation policy ?

Any cancellation or rescheduling must be made at least 24 hours in advance.

After this deadline, the session is due and non-refundable (except in cases of force majeure).

How can I request a refund ? (Only for eligible situations)

All requests must be sent via email to psychoklinic@gmail.com

Once approved, refunds are processed within 10 business days.

Is my information confidential ?

Yes. All data and exchanges are strictly confidential.

Psycho-Klinic is bound by professional confidentiality and complies with the GDPR.

Do I need to keep my camera on during an online session ?

It is recommended, as nonverbal cues (expressions, posture) are part of the communication process.
However, if you are not comfortable, the format can be adapted.

How does therapy work ?

The first session helps define your needs and expectations.

Nothing is imposed: you may continue or stop the process whenever you wish, depending on what feels right for you.

FAQ